Outlook 2003 viewer pane crash

Outlook 2003 viewer pane crash

Post by QWtpZG » Tue, 29 Jun 2004 11:47:01


I am running XP, up-to-date according to Windowsupdate page. Running the latest video drivers, system bios. Office 2003 is likewise up-to-date.

I use Outlook 2003 as my email reader. Every now and then - about every 3 or so days - when I first launch Outlook it crashes. If I reload it it crashes. IT will continue to crash on invocation until I find my original Office install disk and run a repair - then it works again OK. This ONLY happens if the viewer pane is enabled. I've tried using Word as editor and not as editor. I've run ScanPST - I've defrag'd the disk hoping I had a bad sector or something. I've reinstalled Office 2003. No matter what I do eventually Outlook will start crashing on starting it.

So my question is: are there any ways to tell WHAT was repaired during a repair? Maybe if I can track down what is "fixed" I can backtrack for cause?

I can't imagine what else to try. This is the only app on my system that crashes - including the rest of Office.

Help?
 
 
 

Outlook 2003 viewer pane crash

Post by Milly Stap » Tue, 29 Jun 2004 15:16:06

Do you have the option to send a report to Microsoft? If yes, have you
opened the crash report to see what the faulting module is? If yes again,
please report it here.

If you do not have this option on, it really helps to turn it on since it
helps them fix common problems or see where a feature is not performing as
expected.


Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer, Akidd asked:

| I am running XP, up-to-date according to Windowsupdate page. Running
| the latest video drivers, system bios. Office 2003 is likewise
| up-to-date.
|
| I use Outlook 2003 as my email reader. Every now and then - about
| every 3 or so days - when I first launch Outlook it crashes. If I
| reload it it crashes. IT will continue to crash on invocation until
| I find my original Office install disk and run a repair - then it
| works again OK. This ONLY happens if the viewer pane is enabled.
| I've tried using Word as editor and not as editor. I've run ScanPST
| - I've defrag'd the disk hoping I had a bad sector or something.
| I've reinstalled Office 2003. No matter what I do eventually
| Outlook will start crashing on starting it.
|
| So my question is: are there any ways to tell WHAT was repaired
| during a repair? Maybe if I can track down what is "fixed" I can
| backtrack for cause?
|
| I can't imagine what else to try. This is the only app on my system
| that crashes - including the rest of Office.
|
| Help?