ActiveSync Problems (Duplicate E-Mails and Memory Error with attachments)

ActiveSync Problems (Duplicate E-Mails and Memory Error with attachments)

Post by packerrya » Thu, 16 Sep 2004 22:43:33

I have three bothersome errors with ActiveSync.

1. From time to time I get duplicate e-mails in my
inbox. Right after I sync with Outlook it seems to be
adding each new note twice.

2. This problem is even more annoying. When I select
the "Copy Attachments) option when syncing e-mail I'm
getting a "Memory Reference Error". It looks as though
there is a memory problem on my iPAQ 6315 (I'm using a
storage card for the attachments) or accessing memory on
my desktop (XP with Office 2003). When I get this error
it basically crashes my ActiveSync session.

3. Maybe this problem and problem 2 are related.
However, after the ActiveSync session crashes I can VIEW
my calendar items but I cannot OPEN them. The only way I
can get my calendar to a state where I can open the
attachment is to reboot WINDOWS, not just Outlook.

Thanks for your help with this or any other problems.

ActiveSync Problems (Duplicate E-Mails and Memory Error with attachments)

Post by Raj Pilla » Fri, 17 Sep 2004 18:40:22


The problem of duplication tends to occur sometimes when you use the Combine
option. To clear such entries in Outlook, download and use the free Outlook
Duplicate Remover utility, written by Fr. Simon Rundell ---

If the duplication is occuring regularly, then you could try recreating the
partnership. To delete a partnership ---

1. Disconnect the PPC from the computer.
2. In Activesync -> File -> Delete Partnership.
3. Connect the device and follow the onscreen instructions to setup a new

Possible causes of the memory error can be attributed to a corrupt PST file
or the storage card itself.

Search for a program called scanpst.exe. This is a small utility included
with Microsoft Outlook which will scan your *.pst file (the file that
contains your personal information) for possible corruption and attempt to
repair it. Usually the location in Win XP is:

C:\Program Files\Common Files\System\Mapi\1033\NT\scanpst.exe

In addition, in Outlook there is a feature on the Help Menu called
Detect and Repair... This will scan your information for possible defects
and also attempt to repair the data.

If you have additional storage cards, then you can try using them instead
and verify if the error occurs.

Problem 3 does seems to be related to Problem 2. Instead of rebooting
Windows, try CTRL + ALT + DEL, click the processes tab, select Outlook.exe
and end process and then Open Outlook again. That should save you a lot of

I hope you find the information useful !!