"Critical Communications Services Failed to Start"

"Critical Communications Services Failed to Start"

Post by Jerry Newc » Tue, 16 Nov 2004 14:42:41


I'm in need of help! I have a PDA with 2003. My wife has a PDA with 2002.
Neither of us had Used Active Sync for the last month. We us 3.7.1 and
didn't have problems until today. I have recently put service pack 2 on
Windows XP, upgraded to Office 2003 and have loaded McAfee Security Center
with Virus Scan and Firewall. I don't know what has caused us to know get
the "Critical Communications Services Failed to Start" message. It is
urgent that we are able to Sync. I appreciate anyone who can help us out.

Sincerly,
Frustrated Scott
 
 
 

"Critical Communications Services Failed to Start"

Post by Chris De H » Tue, 16 Nov 2004 23:19:46

Hi,
Did you allow ActiveSync to use TCP/IP in the McAfee firewall?


--
Chris De Herrera
http://www.yqcomputer.com/
http://www.yqcomputer.com/
http://www.yqcomputer.com/
http://www.yqcomputer.com/

 
 
 

"Critical Communications Services Failed to Start"

Post by Raj Pilla » Wed, 17 Nov 2004 05:25:21


Hello Scott,

ActiveSync uses TCP/IP protocol for communication. Firewall applications
tend to block the ports that are required by ActiveSync for communication
purpose. For more information about the ports ---

http://www.yqcomputer.com/

You will need to configure the firewall application you are using to allow
ActiveSync to access the required ports. I don't use McAfee so I don't have
the exact steps but I think you would get the list of applications by doing
the following

1. Right-click the McAfee icon.
2. Click Personal Firewall.
3. Click Internet Applications.
4. Scroll through the list and make note of applications that have been
blocked and grant outbound access to ActiveSync software applications.

If you are using the Windows XP SP2 firewall, then refer ---

http://www.yqcomputer.com/

Also perform a soft reset before attempting to synchronize.