cannot sync with activesync / exchange but can sync with grps / exchange

cannot sync with activesync / exchange but can sync with grps / exchange

Post by PGP » Sun, 20 Aug 2006 00:39:13


Hi

windows sbs server 2003 with exchange 2003 sp2 , o2 xda mini s wm5, windows
xp pro w/s activesync 4.2

have copied certificates to device installed ok
can syncronise with exchange via gprs fine
when connecting to local pc on network with usb cable
activesync came up with errors

Phone shows error message:
Unable to obtain a server-assigned IP address. Try again later or enter an
IP address in Network Settings
also
Activesync encountered a problem on the server.
Support Code: 0x85010001

have changed phone settings to
Start > settings > connections > Network cards > Remote-NDIS Host > Click
Use specific IP address
Enter 169.254.2.1 for IP address
Enter 255.255.0.0 for subnet
Enter 169.254.2.2 for gateway

this got rid of the
Unable to obtain a server-assigned IP address. Try again later or enter an
IP address in Network Settings

but still getting
Activesync encountered a problem on the server.
Support Code: 0x85010001

p.s. can externaly log onto company web site from pc via internet and use
outlook web access

any help would be appreciated
 
 
 

cannot sync with activesync / exchange but can sync with grps / exchange

Post by Chris De H » Sun, 20 Aug 2006 05:17:20

Hi,
Is the external IP address of the Exchange server accessible from your
desktop? I suspect that the problem is that the internal IP for Exchange is
different than the external IP and that the dns cache on the device is
preventing it from seeing the network change.


--
Chris De Herrera
http://www.yqcomputer.com/
http://www.yqcomputer.com/
http://www.yqcomputer.com/
http://www.yqcomputer.com/

ActiveSync 4.x Troubleshooting Guide -
http://www.yqcomputer.com/

 
 
 

cannot sync with activesync / exchange but can sync with grps / exchange

Post by PGP » Tue, 22 Aug 2006 18:52:53

Hi Chris

thanks for the reply. not sure how to test this.
the server does have 2 network cards one for internal ip network 10.0.0.31
to 10.0.0.254 and 2nd nic connection for internet 192.168.1.2
the users pc's have microsoft client firewall installed which detects the
isaserver for internet access
from workstation can ping mail.bcpfluted.com comes up with correct ip
81.86.41.31
iis v6.0, exchange server v6.5 build 7638.2 service pack 2, microsoft
windows server for small buisness server service pack 1
Regards Peter
 
 
 

cannot sync with activesync / exchange but can sync with grps / exchange

Post by PGP » Sat, 26 Aug 2006 19:43:34

Hi

also forgot to add can ping the ipaddress of 81.86.41.31 from cmd prompt and
get a reply

regards Peter