Usability issue of "Issues" WebPagePart

Usability issue of "Issues" WebPagePart

Post by michael so » Thu, 18 May 2006 06:39:46


My goal is to have a WebPagePart that manages a list, where the history of
one field is maintained and displayable by the user. The "Issues"
WebPagePart basically fits the bill for this (I am assuming that an
"Issues" WebPagePart is a standard component, not a custom one from my
company). The comment field maintains a history. Previous values in this
field are maintained by the system and are displayed upon viewing a single
entry in the Issues list.

This functions just right, except for one thing: when one opens an entry
for editing the comment field is blanked out and the comment history is
still in view at the bottom, but the most recent comment--the one being
replaced--is nowhere to be found! Once an edit is completed and saved, the
hidden comment now shows up at the top of the history.

So my question is: is it possible to see this most recent comment while
editing (rather than after editing) ? Failing that, is there a different
WebPagePart that has better usability in this regard?
 
 
 

Usability issue of "Issues" WebPagePart

Post by lukezha » Thu, 18 May 2006 11:16:59


Hello,

I am not very clear about what you said that "Previous values in this
field are maintained by the system and are displayed upon viewing a single
entry in the Issues list." Is there another customized field for "Previous
values" of comments? How is the content of this field generated? If the
lists customized by some one else, you may better consult him first to make
sure this.

Regards,

Luke Zhang
Microsoft Online Community Support

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\viewkind4\uc1\pard\lang2052\f0\fs20 Hello,
\par
\par I am not very clear about what you said that "Previous values in this field are maintained by the system and are displayed upon viewing a single entry in the Issues list." Is there another customized field for "Previous values" of comments? How is the content of this field generated? If the lists customized by some one else, you may better consult him first to make sure this.
\par
\par Regards,
\par
\par Luke Zhang
\par Microsoft Online Community Support
\par
\par ==================================================
\par When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue.
\par ==================================================
\par
\par (This posting is provided "AS IS", with no warranties, and confers no rights.)
\par
\par }

 
 
 

Usability issue of "Issues" WebPagePart

Post by michael so » Fri, 19 May 2006 01:12:58

No there is not a separate customized field for previous values. As far as
I can tell, it is built-in to the Comment field itself. Again, as far as I
know there has been no customization done at my company. Isn't there
documentation somewhere on the standard web page pages that come with
SharePoint? This is not the first field I have come across that seems to
have some "extra" capabilities and I would like to see how they are
documented.


On Tue, 16 May 2006 19:16:59 -0700, Luke Zhang [MSFT]
 
 
 

Usability issue of "Issues" WebPagePart

Post by lukezha » Fri, 19 May 2006 11:28:40


Hello,

Did you mean, when we edit an issue, the last updated comments are not
display in the web page? The last updated comment will be dispalyed when
you open an issue, when we edit it, it means we have know the issue's
details (including the last comments), so only previous comments are
displayed here. This is by design.

Luke Zhang
Microsoft Online Community Support

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When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
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{\rtf1\ansi\ansicpg936\deff0\deflang1033\deflangfe2052{\fonttbl{\f0\fnil\fprq2\fcharset0 MS Sans Serif;}}
\viewkind4\uc1\pard\lang2052\f0\fs20 Hello,
\par
\par Did you mean, when we edit an issue, the last updated comments are not display in the web page? The last updated comment will be dispalyed when you open an issue, when we edit it, it means we have know the issue's details (including the last comments), so only previous comments are displayed here. This is by design.
\par
\par Luke Zhang
\par Microsoft Online Community Support
\par
\par ==================================================
\par When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue.
\par ==================================================
\par
\par (This posting is provided "AS IS", with no warranties, and confers no rights.)
\par
\par }
 
 
 

Usability issue of "Issues" WebPagePart

Post by michael so » Fri, 26 May 2006 00:24:56

I have a difficult time figuring out what you are saying here due to poor
grammar. (But let me say I have tried to learn Chinese and it is extremely
challenging--your English is much better than my Chinese :-)

So let me simply restate the problem.
(1) I create an entry, enter "first comment" in the comment field, and
save the entry.
(2) I edit the entry. The comment field is now blank. "First comment" is
nowhere on the screen. I enter "Second comment" in the blank comment field
and save the entry.
(3) I edit the entry again. The comment field is now blank. "First
comment" appears in the history list. "Second comment" is nowhere on the
screen. But in reality "Second comment" is a paragraph of 200 words and I
simply want to change a couple words. If "Second comment" was in the
history list, I could simply copy the text, paste it back into the blank
comment field, then make the desired change.

It is NOT user-friendly to hide the most-recent comment for no reason. If
you are saying that is "by design" that is a poor excuse.


On Wed, 17 May 2006 19:28:40 -0700, Luke Zhang [MSFT]
 
 
 

Usability issue of "Issues" WebPagePart

Post by lukezha » Fri, 26 May 2006 12:15:12


I fully understand what you said about the comments. Currently we have to
treat it as a "by design". Hope this can be improve in later version.
Anyway, before we edit an issue, the last comment is displayed there and we
can check it before we edit the issue.

Regards,

Luke Zhang
Microsoft Online Community Support

==================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
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{\rtf1\ansi\ansicpg936\deff0\deflang1033\deflangfe2052{\fonttbl{\f0\fnil\fprq2\fcharset0 MS Sans Serif;}}
\viewkind4\uc1\pard\lang2052\f0\fs20 I fully understand what you said about the comments. Currently we have to treat it as a "by design". Hope this can be improve in later version. Anyway, before we edit an issue, the last comment is displayed there and we can check it before we edit the issue.
\par
\par Regards,
\par
\par Luke Zhang
\par Microsoft Online Community Support
\par
\par ==================================================
\par When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue.
\par ==================================================
\par
\par (This posting is provided "AS IS", with no warranties, and confers no rights.)
\par
\par }
 
 
 

Usability issue of "Issues" WebPagePart

Post by Roger Roge » Sun, 10 Dec 2006 05:10:43

The basic SharePoint Issues list contains a multi-line text column entitled
Comment; you can see this by creating an Issues list using the base
SharePoint Issues list template. A JavaScript in the EditForm.aspx file for
the Issues list is configured to erase the contents of the Comment column
anytime a user goes in and edits the item. Changing the name of the column
does not alter this behavior.

To prevent this from occurring, you will need to open the EditForm.aspx for
the list in FrontPage. In the EditForm.aspx, view in Code mode, scroll to
the end and delete the JavaScript displayed below:

<script language="javascript">
var approvespan = document.getElementById("partChangeApproval");
var commentElement = document.getElementsByName(this.frm.
stFieldPrefix+"Comment").item(0);
if ((approvespan == null) && (commentElement!= null))
{
commentElement.value="";
if (!browseris.nav)
RTE_TransferTextAreaContentsToIFrame(this.frm.
stFieldPrefix+"Comment");
}
ShowHideViews();
</script>

Note that Comment is the Internal SharePoint name of the column being reset.
While it may vary in each instance, on a site with a basic SharePoint Issues
list, the column being reset will be the Comment column. Alternatively,
changing all occurrences of comment to the name of one of your other columns
in the list will then cause that column to reset each time Edit Item is used.


Good luck