Multiple default Outlook folders

Multiple default Outlook folders

Post by a2VlZ » Wed, 02 Feb 2005 10:01:02

Outlook 2003
Exchange 2003 Ent.
Server 2003 Ent.
AD Native

I have one client that has somehow ended up with duplicate default folders.
(Not Personal folders.) i.e. Drafts, Notes, Journal.

The new objects cannot be deleted as they are system default folders, and
the original defalt folders can be renamed or deleted.

I tried moving the information from the original folders to the new folders
and deleted the original folders, but then had problems with shared access by
users who were permissioned.

I found that I was able to edit or delete the folders using OWA then
importing from an archive but it did not solve the problem.

The problem is with the users mailbox db since creating a new profile (even
on a new PC) the problem still exists.

If I exmerge the mailbox, delete - recreate and then import the data, should
this fix it or is there something else?

I have considered copying the contents one folder at a time to the public
folders delete - recreate the mailbox and copy it back which I am certain
will fix the problem.

I am trying to understand what caused the problem in the first place.

any ideas?

Thanks in advance.

Multiple default Outlook folders

Post by a2VlZ » Thu, 03 Feb 2005 08:55:01

More info:

After looking at server and router logs it appears that there was a WAN
connectivity issue between the GC and Domain Controller at one site and the
site where the mail server is located which is the same subnet the user had
Outlook opened.

The same user also had Outlook open on another computer at yet another
segment during the outage (intermittent). This may have resulted in two
writes to the users mailbox and the duplication of folders.

I have created a workaround to allow users to share the calender by
creating a shortcut to the calender and emailing it to those who require
access to it. But I sure would like to know how to fix the duplicate folders
problem correctly (where is the Staple's 'easy' button?) If this user did not
have such a complex mailbox structure a simple destroy and recreate would be
the quick fix.